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Today’s edition

Sunday, October 4, 2026

10 stories
Marketing

SLA management: What it is and how to do it right

Eighty-five percent of customer experience (CX) leaders say customers will drop brands over unresolved issues, even on the first contact, according to Zendesk’s CX Trends 2026 report . That sets the stakes for anyone running a support organization. Customers…

HubSpot Service Blog Diego Alamir